Returns & Refunds Policy

We want you to be happy with your purchase. Our returns policy differs depending on whether your item was purchased online or in store.

Online Purchases

We offer a 14-day return period for online orders. This means you have 14 days from the day you receive your order to let us know that you wish to cancel and return your purchase.

To request an online return, please email us at allovertheshopnw@gmail.com with your order number and the reason for your return. Please wait for confirmation from us before sending your item back.

To be eligible for a return, items must be returned in the same condition that you received them — unworn, unused, with tags attached and in their original packaging, where applicable. You will also need your order confirmation or other proof of purchase.

Once your return has been approved, we will provide you with instructions for returning your item to:

All Over The Shop
Unit 22, Metquarter
Whitechapel
Liverpool
L1 6DA

If you are returning an item because you have changed your mind, it doesn't fit or you simply no longer want it, you are responsible for the cost of returning the item to us.

Please do not send an item back without contacting us first, as we may not be able to process an unauthorised return.

Once we receive your return and inspect it, we will process your refund to the original payment method. Refunds will be made within the timeframe required by law.

Please note that we are not responsible for items lost or damaged while being returned to us, so we recommend using a tracked service and keeping your proof of postage.

In-Store Purchases

Items purchased in store cannot be returned for a refund simply because you have changed your mind, the item doesn't fit or you no longer want it.

We are happy to offer an exchange within the same brand, provided:

• The item is returned within 14 days of purchase
• The item is unworn and unused
• All original tags are attached
• The item is in its original condition
• You have your receipt or other proof of purchase
• The replacement item is from the same brand and is available in store

All in-store exchanges must be brought into the shop. We do not process in-store exchanges by post.

Faulty items are treated separately from our change-of-mind policy. If you believe an item is faulty, please contact us or bring it into the shop with your proof of purchase so that we can assess the issue and advise you on the appropriate remedy.

Your statutory consumer rights are not affected by this policy.

Damaged, Faulty or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if your item is faulty, damaged or you have received the wrong item.

We will assess the issue and, where appropriate, offer a repair, replacement or refund in accordance with your statutory consumer rights.

Please note that vintage items may already show signs of previous wear, age or use. These characteristics are part of the nature of vintage clothing and are not necessarily considered faults. Where any significant marks, damage or wear are known to us, we will endeavour to make this clear in the product description before purchase.

Normal wear and tear that occurs through use of a vintage item will not be considered a manufacturing fault.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or worn, including earrings, underwear, bikinis and other items where a hygiene seal has been removed, unless the item is faulty.

Personalised or genuinely bespoke items may also be excluded from the statutory cancellation right where permitted by law.

If you are unsure whether an item can be returned, please contact us before sending it back.

Sale Items

Sale and reduced-price items are subject to the same statutory consumer rights as full-price items.

For online purchases, the 14-day cancellation right still applies unless the item falls within a statutory exception.

For in-store purchases, our normal change-of-mind policy applies to sale items — we do not offer refunds for change of mind, but eligible exchanges within the same brand may be offered.

Exchanges

Online orders

If you would like a different size, colour or item, please contact us. In most cases, the quickest way to receive a different item is to return your original order in accordance with our online returns process and place a new order.

In-store purchases

For items purchased in store, we offer exchanges within the same brand, subject to the conditions above. The item must be brought into the shop with proof of purchase.

EU Orders – 14-Day Cancellation Right

If your order is being shipped to the European Union, you may have a statutory right to cancel your online order within 14 days of receiving it, subject to applicable exceptions.

Where this applies, you must notify us within the applicable cancellation period and return the item in accordance with our returns instructions.

Refunds

Once we receive and inspect your returned item, we will confirm whether the refund has been approved.

Approved refunds will be made to the original payment method within the timeframe required by law.

For online cancellations, where you are exercising your statutory cancellation rights, the refund will include the cost of standard delivery where required by law. If you selected a more expensive delivery option, we are only required to refund the cost of the cheapest standard delivery option available.

If you have any questions about returns or refunds, please contact us at:

allovertheshopnw@gmail.com